Refund Policy
Effective Date:[Insert Date]
Business Name: [Your Business Name]
Location: Berhampore, West Bengal, India
At [Your Business Name], we strive to ensure complete customer satisfaction with every delivery. However, if you are not satisfied with your order, we are here to help.
1. Eligibility for Refund
You may be eligible for a refund under the following conditions:
- You received the wrong item(s)
- The item was damaged or expired at the time of delivery
- The item was missing from your order
- The item delivered was not as described
2. Refund Process
To request a refund:
- Contact us within 24 hours of delivery
- Provide your order number and a brief explanation of the issue
- Share photo proof (if applicable) for damaged or incorrect items
3. Refund Method
- Refunds will be processed to the original payment method (for online payments) or as store credit/cash for cash-on-delivery orders
- Refunds may take 3–7 business days to reflect, depending on your bank or payment provider
4. Non-Refundable Items
- Perishable goods like fresh fruits, vegetables, dairy, and cooked food (unless damaged or expired)
- Items used or tampered with after delivery
5. Cancellations
- Orders can be canceled before dispatch for a full refund
- Once the order is out for delivery, cancellations are not allowed
6. Contact Us
If you have any questions about our refund policy, please contact us at:
- 📞 [Your Phone Number]
- 📧 [Your Email Address]
- 📍 [Your Business Address]
